1. Information We Collect

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We may collect information you voluntarily provide to us, information collected automatically when you use the Website, and information obtained from other sources.

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Information you provide

When you contact us, request an AI Diagnostic, submit an inquiry, or otherwise communicate with us through the Website, we may collect information such as:

• Name
• Business email address
• Telephone number, if provided
• Company or organization name
• Industry or sector
• Subject of your inquiry
• Information contained in your message
• Other information you voluntarily provide

You are not required to provide more information than is reasonably necessary to respond to your inquiry.

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Information collected automatically

When you visit the Website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website or URL
• Approximate geographic location derived from IP address
• Date and time of visits
• Website interaction and usage information

The specific information collected depends on the technologies and analytics services implemented on the Website.

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2. How We Use Information

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We may use information we collect to:

• Respond to inquiries and requests;
• Schedule or facilitate consultations and AI Diagnostic discussions;
• Understand your organization’s needs and potential AI use cases;
• Provide information about our services;
• Communicate with you regarding potential or existing business relationships;
• Improve the Website and its content;
• Understand Website usage and performance;
• Detect, prevent, and investigate fraud, abuse, security incidents, and other unauthorized activity;
• Maintain the security and integrity of our systems;
• Comply with applicable legal and regulatory obligations.

We do not use information submitted through the Website to make automated decisions about you that produce legal or similarly significant effects.

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3. Information Submitted Through the Contact Form

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Our Website may provide forms through which you can request an AI Diagnostic or contact 38 Labs. Please do not submit confidential, classified, patient, protected health, proprietary, export-controlled, or other highly sensitive information through a publicly accessible Website form. A submission through the Website does not by itself establish a confidentiality agreement, non-disclosure agreement, professional-services engagement, or other protected relationship between you and 38 Labs. If you need to discuss sensitive information, please contact us first so that appropriate communication and confidentiality arrangements can be established.

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4. Cookies and Similar Technologies

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The Website may use cookies, pixels, tags, local storage, and similar technologies. These technologies may be used to:

• Keep the Website functioning properly;
• Remember preferences;
• Understand how visitors use the Website;
• Measure Website performance;
• Improve content and user experience;
• Protect the Website against abuse and spam; and
• Support analytics or other Website functionality.

Some cookies may be placed by third-party service providers that provide analytics, security, hosting, scheduling, embedded content, or other Website functionality. The types and duration of cookies used may change as we add or remove Website technologies. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. You can also control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

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5. Third-Party Services

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We may use third-party service providers to operate and improve the Website and communicate with visitors. Depending on the configuration of the Website, these providers may include services for:

• Website hosting;
• Website analytics;
• Spam and security protection;
• Contact forms;
• Email communication;
• Scheduling;
• Content delivery;
• Embedded media; and
• Website performance monitoring.

These providers may process information on our behalf or collect information directly in accordance with their own privacy policies. We do not control the privacy practices of third-party services and encourage you to review their applicable privacy policies.

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6. Embedded Content

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Pages on the Website may contain embedded content, such as videos, images, articles, social media content, maps, or other third-party resources. Embedded content may operate as if you had visited the third-party website directly. Those third parties may collect information about your interaction with their content and may use cookies or other tracking technologies. Where applicable, your interaction with such content is governed by the third party’s privacy policy.

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7. How We Share Information

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We may share information with:

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Service providers

We may disclose information to vendors and service providers that help us operate our business and Website, such as hosting providers, email providers, analytics providers, security providers, scheduling platforms, and technology providers. These providers are permitted to process information only as necessary to provide services to us or as otherwise permitted by applicable law.

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Business and professional advisers

We may disclose information to professional advisers such as lawyers, accountants, auditors, insurers, and other advisers where reasonably necessary.

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Legal and regulatory purposes

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful requests from government authorities;
• Protect our rights, property, or safety;
• Investigate fraud, security incidents, or unlawful activity; or
• Enforce our agreements and policies.

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Business transfers

If 38 Labs is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law. We do not sell personal information to third parties for monetary consideration.

8. Data Retention

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We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Respond to inquiries;
• Maintain business and communication records;
• Establish or manage business relationships;
• Maintain security and operational records;
• Resolve disputes;
• Enforce agreements; and
• Comply with legal, accounting, tax, or regulatory requirements.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

9. Data Security

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We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure. For this reason, do not submit highly sensitive or confidential information through publicly accessible Website forms.

10. International Visitors

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38 Labs is based in the United States and may process information in the United States and other jurisdictions where we or our service providers operate.

If you access the Website from outside the United States, your information may therefore be transferred to and processed in the United States or another jurisdiction that may have different data-protection laws from those in your country. Where applicable law requires specific safeguards for international transfers, we will seek to implement appropriate safeguards.

11. Your Privacy Rights

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Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request information about how your personal information is collected or used;
• Object to or restrict certain processing;
• Request a copy of certain information in a portable format; and
• Withdraw consent where processing is based on consent.

These rights are subject to applicable legal exceptions and limitations. To exercise applicable privacy rights, contact us using the information provided below. We may need to verify your identity before processing certain requests.

12. California Privacy Rights

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If you are a California resident, you may have additional rights under applicable California privacy laws. Depending on the circumstances, these may include rights to know about, access, correct, or delete certain personal information, as well as rights concerning certain uses or disclosures of personal information. 38 Labs does not sell personal information for monetary consideration. If applicable California law provides you with additional rights, you may contact us using the information below to exercise those rights. We will not discriminate against you for exercising privacy rights available to you under applicable law.

13. Children's Privacy

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The Website is intended for business and professional audiences and is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

14. Links to Other Websites

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The Website may contain links to websites operated by third parties. This Privacy Policy applies only to information collected through the 38 Labs Website. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

15. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this page. We encourage you to periodically review this page for the latest information about our privacy practices.

16. Contact Us

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If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact:

38 Labs LLC

8 The Green Suite R

Delaware 19901

United States

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